Terms of sale
Introduction
This purchase is governed by the following standard terms and conditions for consumer purchases of goods over the Internet. Consumer purchases over the internet are primarily regulated by the Contracts Act, the Consumer Purchase Act, the Marketing Act, the Cancellation Act and the E-commerce Act. These laws give consumers non-derogable rights. The laws are available at www.lovdata.no. The terms of this Agreement shall not be construed as a limitation of statutory rights, but rather as a summary of the essential rights and obligations of the parties involved. The terms and conditions have been drawn up and recommended by the Consumer Council. For a better understanding of the terms, see the Consumer Council's guidance here.
1. Agreement
The agreement consists of these terms and conditions, information given in the ordering solution and any specially agreed terms. In the event of inconsistencies, the specifically agreed terms between the parties shall prevail, provided they do not conflict with mandatory legislation. The agreement will also be supplemented by relevant legal provisions that regulate the purchase of goods between business and consumers.
2. The parties
Seller:
Company Name: Lcorp AS
Company Number: 928 702 456
Address: Tuenesvegen 7B, 6006 Ålesund, NORWAY
Email: Support@myposterbox.com
The buyer is the consumer who places the order and is referred to as the buyer in this document.
1. Price
The price for the goods and services is the total amount payable by the buyer. This price includes all taxes and additional costs. Additional costs not previously disclosed by the seller before the purchase shall not be charged to the buyer.
1. Conclusion of the agreement
The agreement is binding for both parties once the buyer has submitted their order to the seller. However, the agreement is not binding if there has been a printing error or typing error in the seller's offer in the ordering solution or in the buyer's order, and the other party has realized or should have realized that such an error existed.
1. Payment
The seller can demand payment for the goods from the time they are sent from the seller to the buyer. If the buyer uses a credit or debit card for payment, the seller can reserve the purchase amount on the card when ordering. The card will be charged on the same day that the goods are dispatched. When paying via invoice, the invoice will be issued when the goods are dispatched. The payment deadline will be stated on the invoice and is a minimum of 14 days from receipt. Buyers under the age of 18 cannot pay by invoice.
1. Delivery
Delivery is considered completed when the buyer or their representative has received the goods. If the delivery time is not specified in the order solution, the seller must deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods must be delivered to the buyer, unless otherwise specifically agreed between the parties.
1. The risk of the goods
The risk for the goods passes to the buyer when the buyer or their representative has received the goods as stated in point 6.
1. Right of withdrawal
Unless the agreement is exempt from the right of withdrawal, the buyer can cancel the purchase of the goods in accordance with the Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days from the beginning of the period. The period includes all calendar days. If the period expires on a Saturday, public holiday or holiday, the period is extended to the next working day. The withdrawal period is considered to have been met if the notice is sent before the end of the period. The buyer has the burden of proof for the exercise of the right of withdrawal, and the notification must therefore be in writing (withdrawal form, e-mail or letter).
The cancellation period begins:
For single purchases, the deadline starts the day after the item(s) have been received.
For subscriptions or agreements with regular delivery of identical goods, the deadline starts the day after the first delivery is received.
For purchases consisting of several deliveries, the deadline starts the day after the last delivery has been received.
The cancellation period is extended to 12 months after the end of the initial period, if the seller did not inform about the right of cancellation and the standardized cancellation form before the agreement was concluded. In the same way, if information about terms, deadlines and procedures for exercising the right of withdrawal was not provided. If the seller provides the information within these 12 months, the withdrawal period expires 14 days after the buyer received the information.
When exercising the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of use of the right of withdrawal. The buyer covers the direct costs of the return, unless otherwise agreed or if the seller has not informed that the buyer must cover the return costs. The seller may not charge a fee for the buyer's use of the right of withdrawal. The buyer may try or test the goods in a reasonable way to determine their nature, characteristics and function without the right of withdrawal being waived. If the test or testing goes beyond what is reasonable and necessary, the buyer may be responsible for any reduced value of the goods. The seller is obliged to refund the purchase amount to the buyer without undue delay and no later than 14 days from the seller's receipt of the notice of the buyer's decision to use the right of withdrawal. The seller has the right to withhold payment until they have received the goods from the buyer or until the buyer provides proof that the goods have been sent back.
1. Delay and non-delivery - Buyer's rights and time limits for claims
If the seller does not deliver the goods or delivers them late according to the agreement between the parties, and this is not due to the buyer or circumstances on the buyer's side, the buyer can, according to the rules in Chapter 5 of the Consumer Purchase Act, withhold the purchase amount, demand delivery, cancel the agreement and/or demand compensation from the seller. For claims of non-fulfilment, notification must be in writing (e.g. e-mail) for evidentiary reasons.
Fulfillment
The buyer can insist on the purchase and demand fulfillment from the seller. However, the buyer cannot demand performance if there is an obstacle that the seller cannot overcome, or if the performance would entail such significant disadvantages or costs for the seller that it is significantly distorted in relation to the buyer's interest in the seller's performance. If the difficulties are resolved within a reasonable time, the buyer can still demand performance. The buyer loses the right to demand performance if they wait an unreasonably long time to make the claim.
Cancellation
If the seller does not deliver the goods by the time of delivery, the buyer should call on the seller to deliver within a reasonable additional time for performance. If the seller does not deliver the goods within the additional period, the buyer can cancel the purchase. However, the buyer can immediately cancel the purchase if the seller refuses to deliver the goods. This also applies if the delivery time was decisive for the conclusion of the agreement, or if the buyer has informed the seller that the delivery time is decisive. If the goods are delivered after the additional deadline set by the consumer or after the delivery time that was decisive for the conclusion of the agreement, the claim for cancellation must be made within a reasonable time after the buyer became aware of the delivery.
Compensation
The buyer can claim compensation for losses caused by the delay. This does not apply if the seller proves that the delay was due to an obstacle beyond the seller's control which could not reasonably have been foreseen at the time of the agreement, avoided or overcome.
1. Defects in the goods - Buyer's rights and deadline for complaints
If there is a defect in the goods, the buyer must notify the seller within a reasonable time after discovering or should have discovered the defect. The buyer has always complained in time if it is done within 2 months from when the defect was discovered or should have been discovered. Complaints can be made no later than two years after the buyer has received the goods. If the goods or parts thereof are intended to last significantly longer than two years, the appeal period is five years.
If the goods have a fault that is not due to the buyer or circumstances on the buyer's side, the buyer can, in accordance with Chapter 6 of the Consumer Purchase Act, withhold the purchase amount, choose between repair and exchange, demand a price reduction, cancel the agreement and/or demand compensation from the seller. Complaints to the seller should be in writing.
Repair or replacement
The buyer can choose between having the fault repaired or receiving a replacement product. The seller may refuse the buyer's request if it is impossible to fulfill the request or entails unreasonable costs for the seller. Repair or replacement should be carried out within a reasonable time. The seller is generally not entitled to more than two attempts to correct the same error.
Price reduction
The buyer can claim an appropriate price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and agreed price corresponds to the ratio between the value of the goods in defective and contractual condition. If there are special reasons, the price reduction may instead reflect the importance of the error to the buyer.
Cancellation
If the goods are not repaired or exchanged, the buyer can also cancel the purchase if the defect is not insignificant.
1. The seller's rights in the event of the buyer's default
If the buyer does not pay or fulfill other obligations according to the agreement or the law, and this is not due to the seller or circumstances on the seller's side, the seller can, in accordance with Chapter 9 of the Consumer Purchase Act, withhold the goods, demand fulfillment of the agreement, cancel the agreement and/or demand compensation from the buyer. The seller may also, under certain circumstances, demand late payment interest, debt collection fees and a reasonable fee for uncollected goods.
Fulfillment
The seller can insist on the purchase and demand that the buyer pay the purchase amount. If the goods are not delivered, the seller loses their right if they wait unreasonably long to make the claim.
Cancellation
The seller can cancel the agreement if there is a significant payment default or other significant default by the buyer. However, the seller cannot cancel if the total purchase amount has been paid. If the seller sets a reasonable additional deadline for performance and the buyer does not pay within this deadline, the seller may cancel the purchase.
Interest for late payment/Collection fees
If the buyer does not pay the purchase amount in accordance with the agreement, the seller can claim interest on the purchase amount in accordance with the Interest Act. In the event of non-payment, the claim can be sent to debt collection after prior notification. The buyer can then be held responsible for fees in accordance with the Debt Collection Act.
Fee for uncollected goods
If the buyer fails to pick up unpaid items, the seller may charge a fee. The fee must not exceed the seller's actual costs for delivering the goods to the buyer. Such a fee may not be charged to buyers under the age of 18.
1. Warranty
Any warranty given by the seller or manufacturer gives the buyer rights in addition to those already applicable under non-waiver law. A guarantee therefore does not limit the buyer's rights to complaint and claim for delay or error as described in clauses 9 and 10.
1. Personal information
The data controller for collected personal data is the seller. Unless the buyer gives other consent, the seller may, in accordance with the Personal Data Act, only collect and store personal data that is necessary for the seller to fulfill the obligations under the agreement. The buyer's personal data will only be passed on to others if it is necessary to fulfill the agreement with the buyer or in legal cases.
1. Dispute resolution
Complaints should be addressed to the seller within a reasonable time, cf. points 9 and 10. The parties should try to resolve any disputes amicably. If this fails, the buyer can contact the Consumer Council for mediation. The Consumer Council can be contacted on 23 400 600 or www.forbukertilsynet.no.
The European Commission's online dispute resolution platform can also be used if you wish to lodge a complaint. This is particularly relevant if you are a consumer living in another EU country. The complaint can be submitted here: http://ec.europa.eu/odr.